He checked in on our attendees and me nonstop to ensure the highest level of satisfaction. When he noticed I was drinking Perrier water he had one waiting for me at the registration desk the next day. He we above and beyond to provide service to all of our attendees and myself. Then, our banquet server, Cosme Montenegro, was fantastic. Extremely thoughtful and consistently checking in on how my conference and I were doing. She even brought me Starbucks in the morning. Ensuring I always had contact information for someone on the team to provide excellent service every step of the way. Next, the Director of Catering and Conference Services, Jocelyn Mckinney, provided the next level of care. She was very gracious and thoughtfully provided treats in the room when we arrived. Very accommodating even when we had to move around dates. Enough to even get me to write a review! First, National Sales Manager, Teresa Hemphill, made the contracting process simple and efficient. The staff at Palms absolutely blew me away. We held our conference last week at the Palms Casino Resort in Las Vegas.

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